As President, I manage strategic planning, vendor and compliance management, legislative advocacy and operation planning. As a small business owner I can also be found filling in alongside the rest of my team on daily tasks. I spend most of my time encouraging others and building momentum.

I started working for a collection agency during high school doing filing. Since then I’ve been in every role—collector, legal department, sales, management and ownership.

Legislative and regulatory overreach can harm consumers, clients and undermine agency health. Accountability is not abuse. It is critical that we continue to tell our story and how professional collection agencies find solutions, support our economy and help maintain access to credit. I urge the industry to be involved in advocacy.

I am hopeful we can support good legislation in areas of call blocking, AI regulation, frivolous lawsuits, access to data, credit reporting and communication channel protection. The best compliance helps consumers, clients and agencies.

I appreciate the generous colleagues who have supported my career, who consistently generate creative ideas to handle emerging threats and who collaborate for all of our success. Since I have personally seen the power of this kind of cooperation I am motivated to help this industry face our current challenges. My favorite part of working at my company is when I can help another agency, a client or a consumer find a solution to a problem and move forward with success.

“It turns out that trust is in fact earned in the smallest of moments. It is earned not through heroic deeds, or even highly visible actions, but through paying attention, listening, and gestures of genuine care and connection.”

― Brené Brown, Dare to Lead: Brave Work. Tough Conversations. Whole Hearts.

Match your actions to your values.

I’ve served on successful stakeholder groups for legislative bills in Washington State including coming to compromises on legislation on medical debt, garnishment and bankruptcy reform. I was part of the team to pass Debt Repair Legislation in Washington.

An attorney. Then I figured out I could hire them.

I love my team. We have fun, are committed and work hard. We have lots of plants.

I can’t pick one book. I have lists. I reread a few books every year, so I’ll share that list here:
Corrie Ten Boom’s The Hiding Place, C.S. Lewis’ The Great Divorce and Jon Acuff’s Finish.

My favorite TV shows are The Middle and Dr. Who.

My favorite movie is Apollo 13.

My favorite music is anything my kids are performing.

How long I spent thinking about this question. I guess I’ll tell you I love lemurs. Holding one is on my bucket list.

I have a robot dog named Rudy.